Shipping policy

1. Order Processing

  • Orders are processed after payment confirmation, subject to product availability.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • You will receive an order confirmation once your purchase has been successfully placed.

2. Shipping Methods

  • We offer shipping through trusted courier and logistics partners.

  • Available shipping options may vary depending on your location and the items ordered.

  • The shipping method applicable to your order will be shown at checkout, where available.

3. Delivery Time

  • Delivery times are estimated and may vary based on destination, courier performance, weather conditions, and other factors beyond our control.

  • Estimated delivery timelines will be shared at checkout or in your order confirmation.

  • Delays may occur during peak seasons, holidays, or due to unforeseen circumstances.

4. Shipping Charges

  • Shipping charges, if applicable, will be displayed at checkout before you complete your order.

  • Free shipping offers, if available, may be subject to minimum order value or specific product/category conditions.

  • Shipping fees are non-refundable unless otherwise required by law or stated in our return policy.

5. Order Tracking

  • Once your order has been shipped, tracking details will be shared via email, SMS, or through your account, if applicable.

  • Tracking information may take some time to become active after dispatch.

6. Delivery Address

  • Please ensure that your shipping address, contact number, and other delivery details are accurate and complete.

  • We are not responsible for delays or failed deliveries caused by incorrect or incomplete address information provided by the customer.

  • If a package is returned due to an incorrect address or repeated failed delivery attempts, additional shipping charges may apply for reshipment.

7. Undeliverable or Delayed Shipments

  • If a shipment cannot be delivered due to reasons beyond our control, we will attempt to contact you using the details provided.

  • In case of significant delays or delivery issues, please contact our customer support team for assistance.

8. Damaged, Missing, or Lost Packages

  • If your package arrives damaged, incomplete, or appears to be lost in transit, please notify us as soon as possible.

  • Claims may require supporting evidence such as photos, videos, or courier confirmation.

  • We will review such cases and provide a resolution in accordance with our policies and applicable law.

9. Changes to This Policy

  • We reserve the right to update or modify this Shipping Policy at any time without prior notice.

  • Any changes will be effective once posted on this website.

10. Contact Us

If you have any questions about our Shipping Policy, please contact our customer support team.